College of Service Ops - Awards Winners

Lifetime Achievement Award

• Francis Frei, Harvard University (awarded in 2023)
• Rich Metters, Texas A&M University (awarded in 2019)
• Scott Sampson, Brigham Young University (awarded in 2019)
• Rohit Verma, Cornell University (awarded in 2018)
• Gary Thompson, Cornell University (awarded in 2011)
• Chris Voss, London Business School (awarded in 2010)
• Sheryl Kimes, Cornell U. (awarded in 2010)
• Aleda Roth, Clemson U. (awarded in 2009)
• Dick Chase, U. Southern California (awarded in 2007)

Distinguished Service Award

• Liana Victorino, University of Victoria (awarded in 2020)
• Joy Field, Boston College (awarded in 2018)
• Uday Apte, Naval Postgraduate School(awarded in 2009)

Emerging Scholar Award

• Sriram Venkataraman, University of South Carolina (awarded in 2020)
• Shiliang Cui, Georgetown University (awarded in 2020)
• Serhan Ziya, U. North Carolina Chapel Hill (awarded in 2009)

Most Influential Service Operations Paper Award

• Michael J. Dixon, Liana Victorino, Robert J. Kwortnik, and Rohit Verma. For their 2017 article titled, "Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services," Production and Operations Management 26(5), 945-960 (awarded in 2019).
• Tingliang Huang and Ying-Ju Chen. For their 2015 article titled, "Service Systems with Experience-based Anecdotal Reasoning Customers," Production and Operations Management 24(5), 778-790 (awarded in 2018).
• Anita L. Tucker and Sara J. Singer. For their 2015 article titled, "The Effectiveness of Management-by-Walking-Around: A Randomized Field Study," Production and Operations Management 24(2), 253-271 (awarded in 2018).
• Liana Victorino, Rohit Verma, and Don G. Wardell. For their 2013 article titled, "Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality," Production and Operations Management 22(3), 518-534 (awarded in 2015).
• Corey Angst, Sarv Devaraj, Carrie Queenan, and Brad Greenwood. For their 2011 article titled, "Performance Effects Related to the Sequence of Integration of Healthcare Technologies," Production and Operations Management 20(3), 319-333 (awarded in 2013).
• Mei Xue and Joy Field. For their 2008 article titled, "Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design," Production and Operations Management 17(3), 357-372 (awarded in 2011).
• Larry Menor and Aleda Roth. For their 2008 article titled, "New Service Development Competence and Performance: An Empirical Examination in Retail Banking," Production and Operations Management 17(3), 267-285 (awarded in 2010).
• Craig Froehle and Scott Sampson. For their 2006 article titled, "Foundations and Implications of a Proposed Unified Services Theory," Production and Operations Management 15 (2), 329-343 (awarded in 2009).